For over a decade, we’ve worked closely with organisations to develop solutions to fit their needs and manage their customer interactions.
Customer experience is at the heart of what we do. Our dedicated proactive team is there to support you, ensuring the highest standards of service at all times.
See what some of our clients have said about working with us.
“The Ultracomms solution stood out for several reasons: as a cloud-based solution, it is so easy deploy; value for money; the fact that it is rich in features; and the support that Ultracomms is able to provide. The technology was new to us and we needed a partner who could guide us through that process, not just during implementation but for years to come.”
“Ultracomms is very much leading the way in dialler innovation and we feel sure that we’ve invested in a future-proof system.”
Services and Change Director
“The Ultracomms team has supplied a solution which is totally aligned with our business needs, allowing us to optimise the way we wish to work. It runs extremely well and we are really happy that we made the decision to replace our original system.”
“Ultracomms’ proactive campaign monitoring has enabled us to track performance much more effectively than before. We have also seen a significant uplift in outbound productivity since enabling their AMD+ feature, while remaining completely compliant. The saving in agent time, improvement in overall call productivity, and resulting positive impact on our own customer experience has provided significant business benefits.”
Personal Solvency Services
“One of the benefits of the Ultracomms platform is that it makes it so easy to add new services, features and users as we grow. This is important because we expect to double in size in 2016, so having a reliable platform that can scale with us is essential.”
“The technical ability we get from Ultracomms means that we don’t have to do that development work ourselves. They respond to any queries or requests quickly. We also get Ultracomms’ in-house experts to analyse our data at three monthly intervals, although we do also have access to UltraLive. This gives us real-time statistics and means we can respond to a change in requirements, such as switching from outbound to more inbound call handling.”