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Secure payments, what’s the fuss all about?

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Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there…

How to be a PCI DSS compliant contact centre

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If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines.…

Top 5 tips for improving your customer’s experience

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For any business, the experience you provide customers, and the journey they have with you has the largest…

Trends that will impact your contact centre in 2017

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As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that their…

Why you need to streamline your contact centre technology

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For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous…

If you think speech analytics is too expensive, think again

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We are truly in the age of the customer is king. With technology an integral part of our…

The importance of real time data monitoring

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Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction management, so…

Piling off the pounds for charity

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We all know that post Christmas and New Year feeling. Ate too much, drank too much, and frankly,…

Ultracomms new website on a white ipad lying on a table surrounded by office equipment

Welcome to our new website

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As we get ready to ‘spring forward’ in just over a week, it seems like a great time…

Future of the Contact Centre Conference Logo

Out and about at the Future of the Contact Centre Conference

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Some things change, and ….. well, some things stay the same! Last week Ultracomms was proud to be…

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the 5 things you need to know about pci dss compliance

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The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must…

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5 tips to make 2017 a happy and productive new year

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January is traditionally the time to set new goals for the year ahead, whether that’s going to the…

Contact centre solutions: the move away from minutes

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A focus on productivity not minutes is key to contact centre management market Selling contact centre solutions –…

Top 5 tips for improving your customer’s experience

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As with any business, the customer experience and their journey are paramount to satisfaction and retention. However, making…

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