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Turning a passion into a reality…

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Well I have arrived here at UltracommsHQ in sunny Portsmouth and I am delighted to take up my…

Beware third party payment processing services for your contact centre…

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Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO (mail…

So, what can omnichannel contact management do for me?

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I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full of…

Taking payments? Get ready for changes to the European Payment Services Directive.

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Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has been…

Call Me Maybe*

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One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk”…

Changing risk landscape evidenced by GDPR breach notifications

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Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches…

Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

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It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And now…

Why is it time to make PCI-DSS compliance a priority?

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We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS)…

Card fraud. Time to act.

Secure payments, what’s the fuss all about?

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Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there…

Ultracomms

How to be a PCI DSS compliant contact centre

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If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines.…

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