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Changing risk landscape evidenced by GDPR breach notifications

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Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches…

Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

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It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And now…

Why is it time to make PCI-DSS compliance a priority?

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We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS)…

Card fraud. Time to act.

Secure payments, what’s the fuss all about?

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Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there…

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How to be a PCI DSS compliant contact centre

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If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines.…

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Top 5 tips for improving your customer’s experience

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For any business, the experience you provide customers, and the journey they have with you has the largest…

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Trends that will impact your contact centre in 2017

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As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that their…

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Why you need to streamline your contact centre technology

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For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous…

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If you think speech analytics is too expensive, think again

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We are truly in the age of the customer is king. With technology an integral part of our…

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The importance of real time data monitoring

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Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction management, so…

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Piling off the pounds for charity

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We all know that post Christmas and New Year feeling. Ate too much, drank too much, and frankly,…

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