World class service and support

     

    Ultracomms offers unlimited access to the knowledge and experience of a dedicated team of experts. Unlike other service providers, our support service is included in your licence.

    Features of our services and support

    Ipad Interface
    Technical support

    Technical support

     

    Unlimited access to our expert team for advice and when it matters most:

    • Our team of experts are contactable 24/7/365 at no extra cost
    • Keeping you up to date with the regulatory environment and evolving industry requirements
    • Free upgrades as standard

     

    Best practice

    Best practice

     

    Pro-actively monitoring your campaigns, we’re your eyes and ears:

    • Clients are alerted about potential opportunities to improve productivity
    • Identifying performance issues such as long call queues and lost connections to internal systems
    • The UltraLive wallboard gives customised data on your contact centre performance including campaign performance, abandoned rates and more
    Industry expertise

    Industry expertise

     

    We’ve been solving problems and finding solutions for over 15 years:

    • Ultracomms were the first in Europe to realise the benefits that cloud solutions could deliver to the call centre
    • We’ve been helping our clients manage their customer interactions since 2004
    • Superior understanding of the contact centre industry at all levels of the business
    PCI SSC participating organisation

    PCI SSC participating organisation

    PCI DSS certified

    PCI DSS certified

    Features of our flexible contact centre solutions

    View our solutions Products
    Customer Experience

    Customer Experience

     

    Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

    Simple Integration

    Simple Integration

     

    Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

    Productivity Gains

    Productivity Gains

     

    With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

    Regulatory Compliance

    Regulatory Compliance

     

    Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

    Quality Management

    Quality Management

     

    Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

    Tailored Development

    Tailored Development

     

    Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

    What our customers say

    View testimonials
    Lifetime Training

    “Having worked with and looked at several customer contact solutions, Ultracomms was the standout option for its sophisticated functionality matched with straightforward usability. As a fast paced and ever evolving business, we needed an agile solution that could adapt with us and continue to meet all of our dialling needs. A prerequisite for us was the level of security and PCI compliance that Ultracomms includes as standard.”

    ASHLEY SCOTT - HEAD OF SALES (COMMERCIAL), LIFETIME TRAINING

    Credit Fix
    Lifetime
    Life Search
    GreenThumb
    Freedom Finance
    Cash4UNow
    CreditStyle
    Everyday Loans
    The Arch Co

    Get in touch

    Phone+44 (0) 207 965 0207

    Emailhello@ultracomms.com

    Get in touch to discuss what we can do for you.

    Call Performance

    Take advantage of Ultracomms solutions

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