Support

Every Ultracomms solution is backed by a comprehensive support service

World class service and support

Ultracomms offers unlimited access to the knowledge and experience of a dedicated team of experts. Unlike other service providers, our support service is included in your licence.

Features of our services and support

Technical support

Unlimited access to our expert team for advice and when it matters most:

  • Our team of experts are contactable 24/7/365 at no extra cost
  • Keeping you up to date with the regulatory environment and evolving industry requirements
  • Free upgrades as standard

 

Best practice

Pro-actively monitoring your campaigns, we’re your eyes and ears:

  • Clients are alerted about potential opportunities to improve productivity
  • Identifying performance issues such as long call queues and lost connections to internal systems
  • The UltraLive wallboard gives customised data on your contact centre performance including campaign performance, abandoned rates and more

Industry expertise

We’ve been solving problems and finding solutions for over 15 years:

  • Ultracomms were the first in Europe to realise the benefits that cloud solutions could deliver to the call centre
  • We’ve been helping our clients manage their customer interactions since 2004
  • Superior understanding of the contact centre industry at all levels of the business

PCI SSC participating organisation

PCI DSS certified

Features of our flexible contact centre solutions

View our solutions

Customer Experience

Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

Simple Integration

Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

Productivity Gains

With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

Regulatory Compliance

Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

Quality Management

Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

Tailored Development

Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

What our customers say

View testimonials

"The technical ability we get from Ultracomms means that we don’t have to do the development work ourselves. They respond to any queries or requests quickly. We also get Ultracomms’ in-house experts to analyse our data at three monthly intervals, although we do also have access to UltraLive. This gives us real-time statistics and means we can respond to a change in requirements, such as switching from outbound to more inbound call handling."

Massimo Cristi - Director of Operations, Uncle Buck

Get in touch

+44 (0) 207 965 0207

sales@ultracomms.com

Get in touch to discuss what we can do for you.

Take advantage of Ultracomms solutions

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