Secure payments

PCI Compliant solutions that provide protection for your brand and peace of mind for your customers

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Provide complete payment security with PaySure

PaySure provides a range of flexible and scalable secure phone payment handling solutions for contact centres and network operators.

Shield card data

PaySure shields all card data from contact centre agents, desktops, data networks and call/screen recording:

  • Customers enter their details using the phone keypad using DTMF masking
  • Payment information is sent directly to the payment provider without any information entering the contact centre
  • Agents remain in conversation to guide them through the payment process

CRM accuracy

Improve customer experience through efficient data management:

  • Providing agents with up to the minute payment status information
  • Multiple integration options for web based CRM/contact centre applications
  • Native support for Skype for Business tenants

Reduce business data security risks

Remove merchant operations entirely from PCI DSS scope and reduce the cost of compliance:

  • Rapid deployment and seamless integration, whatever the existing infrastructure
  • Reduce security risk for contact centre staff and improve payment handling processes
  • Guarantee complete privacy for your customers, ensuring their details are not exposed to the contact centre or those around them

Delivery options

We provide complete payment handling services direct to contact centres and through a range of reseller and carrier partners:

  • Flexible delivery options – via the network service or installed locally
  • Significantly reduced cost of compliance
  • Fully integrated solution as part of Ultracomms customer contact management

Integration

Seamlessly align PaySure with existing business procedures:

  • Full integration and deployment support for migrating merchant systems is provided
  • Fully open published API’s for integration into existing CRM/host systems
  • Developments to the software are included at no extra cost

Support

Client and partner support provided online, by telephone and email:

  • Our support team are contactable 24/7/365
  • Support and system maintenance are included
  • Professional services for consultation, project management and merchant maintenance programmes are tailored to suit your requirements

SME friendly

A low cost, light touch solution for businesses managing smaller volumes

  • Fast deployment solutions
  • No cost per transaction irrespective of the amount
  • Removing the burden of compliance from your operation

What our customers say

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“Having worked with and looked at several customer contact solutions, Ultracomms was the standout option for its sophisticated functionality matched with straightforward usability. As a fast paced and ever evolving business, we needed an agile solution that could adapt with us and continue to meet all of our dialling needs. A prerequisite for us was the level of security and PCI compliance that Ultracomms includes as standard.”

Ashley Scott - Head of Sales (Commercial), Lifetime Training

Features of our flexible contact centre solutions

View our solutions

Customer Experience

Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

Simple Integration

Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

Productivity Gains

With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

Regulatory Compliance

Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

Quality Management

Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

Tailored Development

Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

PCI SSC participating organisation

PCI DSS certified

Expertise comes as standard

Take advantage of Ultracomms solutions

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