Provide complete payment security with PaySure

     

    PaySure provides a range of flexible and scalable secure phone payment handling solutions for contact centres and network operators.

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    Shield card data

     

    PaySure shields all card data from contact centre agents, desktops, data networks and call/screen recording:

    • Customers enter their details using the phone keypad using DTMF masking
    • Payment information is sent directly to the payment provider without any information entering the contact centre
    • Agents remain in conversation to guide them through the payment process
    CRM accuracy

    CRM accuracy

     

    Improve customer experience through efficient data management:

    • Providing agents with up to the minute payment status information
    • Multiple integration options for web based CRM/contact centre applications
    • Native support for Skype for Business tenants
    Reduce business data security risks

    Reduce business data security risks

     

    Remove merchant operations entirely from PCI DSS scope and reduce the cost of compliance:

    • Rapid deployment and seamless integration, whatever the existing infrastructure
    • Reduce security risk for contact centre staff and improve payment handling processes
    • Guarantee complete privacy for your customers, ensuring their details are not exposed to the contact centre or those around them
    Delivery options

    Delivery options

     

    We provide complete payment handling services direct to contact centres and through a range of reseller and carrier partners:

    • Flexible delivery options – via the network service or installed locally
    • Significantly reduced cost of compliance
    • Fully integrated solution as part of Ultracomms customer contact management
    Integration

    Integration

     

    Seamlessly align PaySure with existing business procedures:

    • Full integration and deployment support for migrating merchant systems is provided
    • Fully open published API’s for integration into existing CRM/host systems
    • Developments to the software are included at no extra cost
    Support

    Support

     

    Client and partner support provided online, by telephone and email:

    • Our support team are contactable 24/7/365
    • Support and system maintenance are included
    • Professional services for consultation, project management and merchant maintenance programmes are tailored to suit your requirements
    SME friendly

    SME friendly

     

    A low cost, light touch solution for businesses managing smaller volumes

    • Fast deployment solutions
    • No cost per transaction irrespective of the amount
    • Removing the burden of compliance from your operation

    What our customers say

    View testimonials
    Lifetime Training

    “Having worked with and looked at several customer contact solutions, Ultracomms was the standout option for its sophisticated functionality matched with straightforward usability. As a fast paced and ever evolving business, we needed an agile solution that could adapt with us and continue to meet all of our dialling needs. A prerequisite for us was the level of security and PCI compliance that Ultracomms includes as standard.”

    ASHLEY SCOTT - HEAD OF SALES (COMMERCIAL), LIFETIME TRAINING

    Lifetime
    Credit Fix
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    The Arch Co

    Features of our flexible contact centre solutions

    View our solutions Features of our flexible contact centre solutions
    Customer Experience

    Customer Experience

     

    Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

    Simple Integration

    Simple Integration

     

    Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

    Productivity Gains

    Productivity Gains

     

    With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

    Regulatory Compliance

    Regulatory Compliance

     

    Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

    Quality Management

    Quality Management

     

    Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

    Tailored Development

    Tailored Development

     

    Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

    PCI SSC participating organisation

    PCI SSC participating organisation

    PCI DSS certified

    PCI DSS certified

    Expertise comes as standard

    Unlimited access to our expert team for advice and when it matters most.

    Pro-actively monitoring your campaigns, we’re your eyes & ears.

    We’ve been solving problems and finding solutions for over 15 years.

    Call Performance

    Take advantage of Ultracomms solutions

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