Shield card data
PaySure shields all card data from contact centre agents, desktops, data networks and call/screen recording:
- Customers enter their details using the phone keypad using DTMF masking
- Payment information is sent directly to the payment provider without any information entering the contact centre
- Agents remain in conversation to guide them through the payment process
CRM accuracy
Improve customer experience through efficient data management:
- Providing agents with up to the minute payment status information
- Multiple integration options for web based CRM/contact centre applications
- Native support for Skype for Business tenants
Reduce business data security risks
Remove merchant operations entirely from PCI DSS scope and reduce the cost of compliance:
- Rapid deployment and seamless integration, whatever the existing infrastructure
- Reduce security risk for contact centre staff and improve payment handling processes
- Guarantee complete privacy for your customers, ensuring their details are not exposed to the contact centre or those around them
Delivery options
We provide complete payment handling services direct to contact centres and through a range of reseller and carrier partners:
- Flexible delivery options – via the network service or installed locally
- Significantly reduced cost of compliance
- Fully integrated solution as part of Ultracomms customer contact management
Integration
Seamlessly align PaySure with existing business procedures:
- Full integration and deployment support for migrating merchant systems is provided
- Fully open published API’s for integration into existing CRM/host systems
- Developments to the software are included at no extra cost
Support
Client and partner support provided online, by telephone and email:
- Our support team are contactable 24/7/365
- Support and system maintenance are included
- Professional services for consultation, project management and merchant maintenance programmes are tailored to suit your requirements
SME friendly
A low cost, light touch solution for businesses managing smaller volumes
- Fast deployment solutions
- No cost per transaction irrespective of the amount
- Removing the burden of compliance from your operation
Find out more about our solutions
What our customers say
View testimonials
“Having worked with and looked at several customer contact solutions, Ultracomms was the standout option for its sophisticated functionality matched with straightforward usability. As a fast paced and ever evolving business, we needed an agile solution that could adapt with us and continue to meet all of our dialling needs. A prerequisite for us was the level of security and PCI compliance that Ultracomms includes as standard.”
Customer Experience
Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.
Simple Integration
Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.
Productivity Gains
With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.
Regulatory Compliance
Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.
Quality Management
Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.
Tailored Development
Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.
Technical Support
Unlimited access to our expert team for advice and when it matters most.
Best Practice
Pro-actively monitoring your campaigns, we’re your eyes & ears.
Industry Expertise
We’ve been solving problems and finding solutions for over 15 years.
Take advantage of Ultracomms solutions
