Omnichannel customer contact management

Customer contact solution that streamlines end to end customer journeys, allowing you to deliver the seamless experience your customers expect.

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Providing customer choice whilst simplifying the agent view

Our customer contact platform provides the technology and capabilities you need to enable your customers to reach you easily, through whichever channel they choose.


Serve your customers through their preferred channel every time

  • Communicate with your customers through SMS, email, voice, webchat and social media
  • Serve all channels without the agent needing to change systems
  • Enable real time responses to customers to improve the customer experience


Maximise your agents’ ability to deliver the best service

  • Applies the same advisor skilling and business rules across all channels
  • Empowering agents to provide the highest level of consistent and meaningful customer care
  • Focusing your resources on the channels your customers choose


Management information that keeps your business moving

  • Unified reporting across all channels
  • Storing customer contact history for immediate agent recall
  • Improve KPI’s around overall efficiency


Open API technology for simple collaborative workstreams

  • Uses any interaction channel through one simple interface
  • Straightforward integration with any existing infrastructure
  • Customisable and flexible

What our customers say

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"Finding a solution that increased the kept appointment rate whilst maintaining the ‘personal’ touch from GreenThumb was vital for us. Ultracomms fully understood our requirements and put the solution together in a really short space of time. We saw an immediate benefit to the business that’s helping us to reach more customers every day."


Features of our flexible contact centre solutions

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Customer Experience

Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

Simple Integration

Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

Productivity Gains

With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

Regulatory Compliance

Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

Quality Management

Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

Tailored Development

Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

Our accreditations

PCI SSC participating organisation

PCI DSS certified

Expertise comes as standard

Take advantage of Ultracomms solutions

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