Providing customer choice whilst simplifying the agent view

     

    Our customer contact platform provides the technology and capabilities you need to enable your customers to reach you easily, through whichever channel they choose.

    Product

    Customers

    Customers:

     

    Serve your customers through their preferred channel every time

    • Communicate with your customers through SMS, email, voice, webchat and social media
    • Serve all channels without the agent needing to change systems
    • Enable real time responses to customers to improve the customer experience
    Agents

    Agents:

     

    Maximise your agents’ ability to deliver the best service

    • Applies the same advisor skilling and business rules across all channels
    • Empowering agents to provide the highest level of consistent and meaningful customer care
    • Focusing your resources on the channels your customers choose
    Reporting

    Reporting:

     

    Management information that keeps your business moving

    • Unified reporting across all channels
    • Storing customer contact history for immediate agent recall
    • Improve KPI’s around overall efficiency
    Integration

    Integration:

     

    Open API technology for simple collaborative workstreams

    • Uses any interaction channel through one simple interface
    • Straightforward integration with any existing infrastructure
    • Customisable and flexible

    What our customers say

    View testimonials
    Green Thumb

    "Finding a solution that increased the kept appointment rate whilst maintaining the ‘personal’ touch from GreenThumb was vital for us. Ultracomms fully understood our requirements and put the solution together in a really short space of time. We saw an immediate benefit to the business that’s helping us to reach more customers every day."

    JESS ROSE - CORPORATE PLANNING MANAGER, GREENTHUMB

    Lifetime
    Credit Fix
    GreenThumb
    Life Search
    Freedom Finance
    Cash4UNow
    CreditStyle
    Everyday Loans
    The Arch Co

    Features of our flexible contact centre solutions

    View our solutions Ipad Interface
    Customer Experience

    Customer Experience

     

    Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

    Simple Integration

    Simple Integration

     

    Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

    Productivity Gains

    Productivity Gains

     

    With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

    Regulatory Compliance

    Regulatory Compliance

     

    Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

    Quality Management

    Quality Management

     

    Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

    Tailored Development

    Tailored Development

     

    Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

    Our accreditations

    PCI SSC participating organisation

    PCI SSC participating organisation

    PCI DSS certified

    PCI DSS certified

    Expertise comes as standard

    Unlimited access to our expert team for advice and when it matters most.

    Pro-actively monitoring your campaigns, we’re your eyes & ears.

    We’ve been solving problems and finding solutions for over 15 years.

    Call Performance

    Take advantage of Ultracomms solutions

    Let's chat