Omnichannel customer contact management

Customer contact solution that streamlines end to end customer journeys, allowing you to deliver the seamless experience your customers expect.

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Providing customer choice whilst simplifying the agent view

Our customer contact platform provides the technology and capabilities you need to enable your customers to reach you easily, through whichever channel they choose.

Customers:

Serve your customers through their preferred channel every time

  • Communicate with your customers through SMS, email, voice, webchat and social media
  • Serve all channels without the agent needing to change systems
  • Enable real time responses to customers to improve the customer experience

Agents:

Maximise your agents’ ability to deliver the best service

  • Applies the same advisor skilling and business rules across all channels
  • Empowering agents to provide the highest level of consistent and meaningful customer care
  • Focusing your resources on the channels your customers choose

Reporting:

Management information that keeps your business moving

  • Unified reporting across all channels
  • Storing customer contact history for immediate agent recall
  • Improve KPI’s around overall efficiency

Integration:

Open API technology for simple collaborative workstreams

  • Uses any interaction channel through one simple interface
  • Straightforward integration with any existing infrastructure
  • Customisable and flexible

What our customers say

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"One of the benefits of the Ultracomms platform is that it makes it so easy to add new services, features and users as we grow. This is important because we expect to double in size in 2016, so having a reliable platform that can scale with us is essential."

"The technical ability we get from Ultracomms means that we don’t have to do the development work ourselves. They respond to any queries or requests quickly. We also get Ultracomms’ in-house experts to analyse our data at three monthly intervals, although we do also have access to UltraLive. This gives us real-time statistics and means we can respond to a change in requirements, such as switching from outbound to more inbound call handling."

Massimo Cristi - Director of Operations, Uncle Buck

Features of our flexible contact centre solutions

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Customer Experience

Easy to deploy solutions that serve your customers across all channels for more successful campaigns and a great customer experience.

Simple Integration

Our omnichannel and secure payment solutions are simple to integrate with any telephony infrastructure, software or CRM system.

Productivity Gains

With customer-led feature development and proactive campaign monitoring, we’ll help you increase productivity.

Regulatory Compliance

Reassure your customers and reduce your business risk with compliant solutions for payments and all your contact centre needs.

Quality Management

Powerful analytics and real time monitoring, giving you the tools to define and refine agent behaviours, customer journeys and quality assurance.

Tailored Development

Our collaborative approach to development ensures the services we provide are tailored to fit your business needs; both now and in the future.

Our accreditations

PCI SSC participating organisation

PCI DSS certified

Expertise comes as standard

Take advantage of Ultracomms solutions

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