Secure Phone Payment Handling Solutions | Ultracomms

Secure Phone Payments

Protection for your brand, peace of mind for your customers.

As a PCI DSS level 1 certified service provider, Ultracomms has a range of flexible and scalable secure phone payment handling solutions to suit your needs.

Delivered via the cloud or installed locally, our trusted solutions help to ensure complete payment security for your customers, and reduce the risk to your business.

To talk to one our team about how our solutions can help secure your phone payment processes call us on +44 (0) 207 965 0207 or email pci@ultracomms.com

Our secure telephone payment solutions shield all card data from contact centre agents, agent desktops, VoIP and data networks as well as call and screen recording.

Using dual-tone-multi-frequency (DTMF) masking, your customers are able to enter their card details using the phone keypad, avoiding the need to say them out loud and therefore removing the risk of their card information being overheard.

With the keypad tones masked, the payment card information is sent directly to the payment provider without any risk of those sensitive details ever entering the contact centre.

Agents are able to remain in conversation with customers to guide them through the payment process, and transactions can take place at any point during the call. Enabling the agent to remain on the call throughout the payment process improves customer satisfaction, and reduces the number of abandoned calls.

IMPROVE EFFICIENCY

  • Improves payment handling efficiency, and customer experience
  • Increases customer confidence
  • Flexible delivery options – virtual appliance or network service
  • Multiple integration options for web based CRM/contact centre applications and native support for Skype for Business tenants
  • Transparent technology overlay, telco and call manager agnostic
  • Connected to leading merchant services
  • Customisable branding and application integration

REDUCE BUSINESS RISK

  • Removes merchant operations from PCI DSS scope, reducing cost of compliance.
  • Removes the risk of a card data breach for your organisation
  • Rapid deployment and seamless integration
  • Reduces security risk for contact centre staff and improves payment handling processes
  • Guarantees complete privacy for customers ensuring payment card details are not exposed to the contact centre or those around them

DELIVERY OPTIONS

Our secure phone payment handling solutions integrate with any payment provider, infrastructure or CRM system and can be deployed rapidly in a variety models to suit your business needs.

We provide complete payment handling services direct to contact centres, and through a range of reseller and carrier partners.

CONTACT CENTRE

  • Clustered architecture across geographically diverse multiple points of presence providing resilience and high levels of availability
  • Call processing for distributed merchant operations (including homeworking and disaster recovery facilities) with a single integration
  • Best in class blended contact centre for inbound, outbound and omnichannel interaction management
  • Compliant call recording with cloud storage and unmetered access
  • Real time web based management, monitoring and reporting
  • Proactive operational and campaign support
  • Removes merchants from PCI DSS scope for telephone payment processing
  • Allows merchants to attest to PCI DSS Self-Assessment Questionnaire (SAQ) A

NETWORK SERVICE

  • Clustered architecture across geographically diverse multiple points of presence providing resilience and high levels of availability
  • Call processing for distributed merchant operations (including homeworking and disaster recovery facilities) with a single integration
  • Removes merchants from PCI DSS scope for telephone payment processing
  • Allows merchants to attest to PCI DSS Self-Assessment Questionnaire (SAQ) A
  • Transit network option for service providers

VIRTUAL APPLIANCE

  • Installed in clusters to simultaneously service each voice endpoint, providing the chosen level of fault tolerance to match that offered by merchants’ telco service providers
  • Supports multiple physical locations to form a single distributed cluster seamlessly servicing diverse merchant operations with a single integration
  • Virtual host infrastructure is provided by the merchant/managed IT provider
  • Enables PCI DSS scope reduction for telephone payment processing within merchant organisations.
  • Virtual Appliances must be installed, secured and monitored in accordance with PCI DSS requirements to achieve merchant compliance. Ultracomms accredited partner technical consultants are on hand to guide merchants’ IT personnel or managed IT providers to ensure requirements are met
  • An appropriate attestation of compliance, with consideration to other payment channels supported by the merchant organisation, is required.
  • On-net deployment for service providers

INTEGRATION

  • Direct API, IFrame/Redirect and native Skype for Business integration options to seamlessly align with existing business processes
  • Full integration and deployment support for migrating merchant systems and services is provided within the service setup charge.
  • Fully open published API’s for easy integration into existing client CRM / host systems. All components of the system have been developed and are supported in-house in the UK.
  • Ultracomms solutions are fully future proof at no additional cost to our clients. Developments to the core software are inclusive to all Ultracomms products and services.

SUPPORT

  • 24/7/365 UK client and partner support provided online, by telephone and email.
  • Support and system maintenance is included
  • Professional services for consultation, project management and merchant maintenance programmes are tailored to suit your requirements

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