Think of our team as part of yours, supporting you 24/7/365 at no extra cost.
Every Ultracomms solution is backed by a comprehensive support service, offering unlimited access to the knowledge and experience of a dedicated team of experts. Unlike other service providers, our support service is included in your license, so there’s no need to budget for ongoing support costs or renegotiate annual care packages.
Our proactive customer support team provides ongoing monitoring, campaign statistics, list management, MIS views, feature timers, as well as general advice on best practice, giving you access to unrivalled levels of expertise to support your campaigns.
Unique real-time performance monitoring and advice is an integral part of our service.
Our team of experts proactively monitor campaign performance, alerting clients about potential opportunities to improve productivity, or when they identify performance issues such as long call queues and lost connections to internal systems.
Real-time reporting ensures consistent service for your customers.
With a team of experts constantly monitoring the status of your inbound and outbound activity, we are able to provide useful insights into how you can improve your service levels. Monitoring for any potential issues, such as longer than average wait times, our team proactively reports to you so you can ensure your service remains consistent.
The UltraLive Wallboard gives you customised data on your contact centre performance.
Providing a complete picture of your contact centre KPIs such as campaign performance, abandonment rates, number of calls waiting, and average wait times, the web based UltraLive real time wallboard dynamically monitors the status of the contact centre, allowing you to review activity as it happens.
Developing the features you need, to optimise your performance.
Collaborating with customers over the past decade, our in-house development team has provided niche functionality for clients to ensure they achieve maximum effectiveness from their customer interactions. Keeping up with the regulatory environment and evolving industry requirements, our dedicated team is able to deliver new features as part of the core service, ensuring clients have access to the very latest updates immediately they become available.