Omni-Channel Customer Contact Management

Increase customer loyalty & drive customer engagement with a flexible customer contact centre solution.

Today’s consumers expect the same experience, no matter which method they choose to communicate, whether it be voice, email, SMS, web or social media.

Omni-channel integration focuses on end to end customer journeys that can deliver measurable benefits, allowing you to reduce customer churn, improve brand differentiation and increase customer loyalty.

Our flexible omni-channel customer contact solution is designed to simply integrate with any existing infrastructure or technology and allows you to efficiently manage email, SMS messages, and web chat, as well as inbound and outbound voice calls.

  • Enables your advisors to serve all channels without having to change systems.
  • Provides a continuous customer journey.
  • Ensures consistent SLA’s across all interactions.
  • Provides unified reporting from all contact channels.
  • Stores customer contact history for immediate availability to any advisor, handling interactions over any channel.
  • Uses any interaction channel through one single interface.
  • Applies the same advisor skilling and business rules to interactions via any channel.

Our cloud customer contact platform provides the technology and capabilities you need to deliver the seamless experience your customers expect.


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