Omni-Channel Customer Contact Management

Your customer is everywhere!

Streamline end to end customer journeys allowing you to reduce customer churn, control data and deliver great customer experience.

Want to learn more about Omni-Channel Customer Contact Management?

Our flexible omni-channel customer contact solution is designed to simply integrate with any existing infrastructure or technology: CRM, email, SMS messages, and web chat, as well as inbound and outbound voice calls.

  • Enables your advisors to serve all channels without having to change systems.
  • Provides a continuous customer journey.
  • Ensures consistent SLA’s across all interactions.
  • Provides unified reporting from all contact channels.
  • Stores customer contact history for immediate availability to any advisor, handling interactions over any channel.
  • Uses any interaction channel through one single interface.
  • Applies the same advisor skilling and business rules to interactions via any channel.

Our cloud customer contact platform provides the technology and capabilities you need to deliver the seamless experience your customers expect.

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Learn more about integrating your CRM for personalised customer experiences.

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This form collects your name and email so that we can keep in contact with you regarding your enquiry. Our Privacy Policy will provide further information on how this data is protected and managed.

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Please sign me up to receive the latest news and updates from Ultracomms