Fareham, UK – 30 September, 2015
Ultracomms, Europe’s first cloud-based contact centre solution provider, is exhibiting at this year’s CC Expo, showcasing its latest innovations, as well as the debut of its new corporate branding.
New product introductions will include a preview of the company’s soon-to-be-released CRM and process management capabilities, which will tie together the company’s telephony platform into a true omni-channel contact centre experience. The company will also be sharing a new white paper report into its ground breaking AMD solution, including insight by an independent consultant into the accuracy and effectiveness of Ultracomms’ patent-pending solution AMD+.
Says Ultracomms CEO Justin Hamilton-Martin: “2015 is proving a great year for us. The company has always focused on innovation and we were Europe’s first cloud-based contact centre solution provider, but with AMD+, CRM integration, plus our intelligent inbound/outbound multimedia blending experience, our roadmap has entered a new phase. We’ve also expanded the in-house team and are currently working closely with partners to evolve our channel presence.”
Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider. Today, the company is positioned as one of the UK’s most innovative contact centre solution providers, with services designed to help clients achieve better customer engagement, real-time responsiveness, cost-optimisation, compliance and visibility of contact centre performance.
How Ultracomms differentiates itself in a competitive marketplace:
- Pioneering product roadmap – Ultra’s in-house R&D team is continually working with clients to deliver new features and services that put both Ultra and its users at the forefront of the rapidly evolving contact centre market, as well as helping them comply with industry standards and regulation.
- Customer focus – The company has a dedicated support team which provides real-time monitoring, rapid analysis and service ‘fine tuning’ to Ultra’s clients, helping them to get the best results from campaigns.
- Flexible and cost-effective pricing – Ultra’s utility-based business model gives its clients a flexible, cost-effective way to support their contact centre needs, backed by a no-limit 24/7 customer support service.
- Experience – for over ten years, the Hampshire-based company has provided outbound, inbound and blended contact centre services, typically aimed at mid-range UK organisations, helping them to exploit cloud’s potential. Although Ultracomms has a strong track record in the financial services sector, it also has established customers in a wide variety of industries.