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Trends that will impact your contact centre in 2017

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As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that…

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Why you need to streamline your contact centre technology

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For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a…

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If you think speech analytics is too expensive, think again

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We are truly in the age of the customer is king. With technology an integral part of…

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The importance of real time data monitoring

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Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction management,…

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Piling off the pounds for charity

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We all know that post Christmas and New Year feeling. Ate too much, drank too much, and…

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Welcome to our new website

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As we get ready to ‘spring forward’ in just over a week, it seems like a great…

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Future of the Contact Centre Conference Logo

Out and about at the Future of the Contact Centre Conference

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Some things change, and ….. well, some things stay the same! Last week Ultracomms was proud to…

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