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Call Me Maybe*

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One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to…

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It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.

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Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new…

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Ultracomms Answer Machine Detection Solution Awarded European Patent

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Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection…

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Changing risk landscape evidenced by GDPR breach notifications

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Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data…

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Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

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It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And…

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Why is it time to make PCI-DSS compliance a priority?

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We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard…

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