News & Blog

Turning a passion into a reality…

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Well I have arrived here at UltracommsHQ in sunny Portsmouth and I am delighted to take up…

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Beware third party payment processing services for your contact centre…

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Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO…

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So, what can omnichannel contact management do for me?

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I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full…

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Call Me Maybe*

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One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to…

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It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.

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Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new…

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Ultracomms Answer Machine Detection Solution Awarded European Patent

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Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection…

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Changing risk landscape evidenced by GDPR breach notifications

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Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data…

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