Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has…
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One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to…
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Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly…
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Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new…
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Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether…
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Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection…
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Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data…
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Businesses take a risk every time they ask a customer to read card details out over the…
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It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform. And…
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We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard…
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