Well I have arrived here at UltracommsHQ in sunny Portsmouth and I am delighted to take up…
read more
Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO…
read more
I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full…
read more
Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has…
read more
One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to…
read more
Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly…
read more
Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new…
read more
Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether…
read more
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection…
read more
Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data…
read more