If you read a lot of industry news and commentary, you’ll notice that gamification is often promoted…
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On Sunday 22nd September, the Ultracomms team set off to Tough Mudder to take part in a…
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Customers don’t always behave how companies expect. As customers ourselves, we’re all too busy juggling jobs, family…
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When working in the collections industry, it is important to understand that no one wants to have…
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Well I have arrived here at UltracommsHQ in sunny Portsmouth and I am delighted to take up…
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Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO…
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I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full…
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Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has…
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One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to…
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Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly…
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