News & Blog
The latest from Ultracomms
With UCMS, maintaining the visibility and security of your contact centre operation, and empowering advisors from any location is Ultra easy
Ultracomms Call Management System (UCMS) is an omnichannel cloud contact centre solution with integrated secure payment handling software, reporting and speech analytics capabilities. Established in…
International Women’s Day 2020 – Meet Victoria
Many of us are lucky enough to work in a modern environment where we are all treated with equality regardless of gender, but It hasn’t…
Our Very Own ‘Secret Agent’ Santa (A Christmas Tail)
Christmas traditions don’t come any more traditional than the annual Secret Santa…; joke mugs, alcohol and choccies are also pretty standard fare. Until this year…
Ultracomms’ pledge to support Naomi House & Jacksplace in 2020
Today is Giving Tuesday so there’s no better day to announce our pledge to support Naomi House and Jacksplace as our charity of the year…
5 reasons why employee engagement is no game.
If you read a lot of industry news and commentary, you’ll notice that gamification is often promoted for its employee engagement benefits, particularly in a…
The most memorable days usually end with the dirtiest clothes!
On Sunday 22nd September, the Ultracomms team set off to Tough Mudder to take part in a 5k course including obstacles, heights and a LOT…
Making the grass greener is easier than you think…
Customers don’t always behave how companies expect. As customers ourselves, we’re all too busy juggling jobs, family commitments, bills and appointments and we sometimes forget…
Improving Customer Experience in Collections
When working in the collections industry, it is important to understand that no one wants to have a defaulted account or fall behind on payments….
Beware third party payment processing services for your contact centre…
Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO (mail order telephone order) transactions become a target…
What are the benefits of omnichannel contact management?
I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full of jargon so I thought it would be…
Taking payments? Get ready for changes to the European Payment Services Directive.
Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has been updated with a new set of requirements…
Call Me Maybe*
One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences…
How to balance technology and human interaction in the Travel Industry contact centre.
Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a…
It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.
Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about…
Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments
Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research…
Ultracomms Answer Machine Detection Solution Awarded European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+ helps call centres boost outbound…
Changing risk landscape evidenced by GDPR breach notifications
Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches which are “likely to result in the…
Businesses take a risk every time they ask a customer to read card details out over the phone…
Businesses take a risk every time they ask a customer to read card details out over the phone. Can the information be overheard? Can the…
Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service
It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform. And now Ultracomms has won an award at the…
Why is PCI-DSS compliance a priority?
We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS) is over ten years old. In that…
A seismic shift in consumer spending away from high street, but are retailers’ payment processes leaving them open to attack?
The January sales are in full swing and one thing is clear – more and more consumers will be looking to purchase their bargains from…
Ultracomms warns businesses to review processes as telephone payment security watchdog issues strict new guidelines
Ultracomms, a leading provider of PCI DSS compliant secure telephone payment solutions, has warned businesses that they must urgently review the way they take card…
A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk?
With £8.2bn estimated to have been spent by UK consumers over the Black Friday/Cyber Monday weekend, and total consumer spending for Q4 expected to top…
High-profile data breach is stark reminder for businesses to shore up their card payment security
The Dixons Carphone data breach will go down as one of the biggest data breaches at a single firm in UK history – and is…
Ultracomms to showcase innovative secure payment technology at Total Telecom Congress
Ultracomms will be attending the Total Telecom Congress to showcase an innovative payment solution that is transforming industry compliance and can be seamlessly integrated into telecom…
Ultracomms to showcase pioneering telephone payment technology at major industry summit in Manchester
Ultracomms will be attending the Call Centre and Customer Services Summit in Manchester to showcase its omni-channel and secure payment solutions that ensure businesses achieve…
Ultracomms to partner with DOTS at major UK conference exploring innovative customer engagement technologies
Ultracomms is partnering with digital contact centre DOTS – a new division of the MBA Group – at this year’s Customer Engagement Transformation Conference to…
High-profile data breach is stark reminder for Hampshire businesses to shore up their card payment security
Leading Hampshire company Ultracomms, which specialises in card payment solutions, is warning businesses to strengthen security in the wake of one of the UK’s biggest…
Ultracomms launches informative guide to help protect businesses from card fraud
A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms in anticipation of tougher regulations for businesses which take…
Secure payments, what’s the fuss all about?
Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there right? On the end of the phone…
Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of ‘Pause and Resume’ card payment methods
Fareham, UK – 17 April, 2018 – Ultracomms will be attending the Call Centre and Customer Services Summit to showcase its omni-channel and secure payment…
Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact Centre Expo, 2018
Fareham, UK – 15 March, 2018 – Ultracomms, a leading PCI DSS (Payment Card Industry Data Security Standards) Level 1 certified secure payment and omni-channel…
Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution
The PCI DSS Level 1 accredited payment solution is fully hosted, highly-secure and comes with 24×7 support Fareham, UK, 20 February, 2018 – Ultracomms, a…