Customer Contact Management

Maximise contact centre productivity with flexible scalable and secure customer contact management solutions

Ultracomms’ advanced cloud customer contact management solutions are designed to maximise contact centre productivity. Our solutions are flexible, scalable and secure, ensuring consistent quality service for your customers.

Our solutions integrate seamlessly with your existing infrastructure to deliver the seamless experience your customers deserve, whilst keeping your customer contact management running at maximum efficiency.

Inbound Contact Centre

Streamline reporting processes, at a lower cost to your business, with our simple to integrate, flexible, scalable and secure, cloud-based inbound services for customer contact management, enabling you to maximise contact centre productivity & efficiency.

Read More

Outbound Contact Centre

Create an efficient, economic and compliant contact centre environment, while delivering the best possible customer experience. Our outbound dialling solutions help you achieve far more than just increasing the throughput of calls.

Read More

Blended Contact Centre

Dynamically adjust the flow of call traffic to reduce call queuing and improve customer experience. Our blended cloud solution combines all the features of our inbound, outbound and omnichannel customer contact management services, seamlessly.

Read More

Omni-Channel Contact Management

Our flexible omni-channel contact management solution is designed to integrate simply with any infrastructure or CRM, allowing you to deliver a consistent and improved customer experience across all channels.

Read More

Interaction Analytics

Understand your customers better and improve contact centre performance with cloud-based customer interaction analytics delivered, in partnership with CallMiner™. Analytics can be running within a matter of weeks, without tying up internal IT resources.

Read More

PCI DSS Compliance

As a certified PCI DSS service provider, all of our contact centre services are delivered over our PCI DSS compliant cloud platform to provide security for your brand and peace of mind for your customers.

Read More

Want to discuss your contact centre management or secure payment needs?

Call 0207 965 0207 to talk to one of our expert team.

Achieve seamless and secure customer interaction management across all channels, ensuring and improving customer loyalty.

However your customers choose to communicate with you, Ultracomms’ omnichannel cloud contact solutions help you make the most of every single interaction. Simple to integrate, secure and easy to use, our customer contact management solutions increase customer loyalty, ensure sensitive customer data is protected and make compliance with Ofcom and PCI DSS simple. Take a look at our animation to find out more.

Contact Us

We'll send you newsletters with news, tips & tricks. No spams here.

This form collects your name and email so that we can keep in contact with you regarding your enquiry. Our Privacy Policy will provide further information on how this data is protected and managed.

I consent to having Ultracomms collect my data
Please sign me up to receive the latest news and updates from Ultracomms