Maximise contact centre productivity with flexible scalable and secure customer contact management solutions
Ultracomms’ advanced cloud customer contact management solutions are designed to maximise contact centre productivity. Our solutions are flexible, scalable and secure, ensuring consistent quality service for your customers.
Our solutions integrate seamlessly with your existing infrastructure to deliver the seamless experience your customers deserve, whilst keeping your customer contact management running at maximum efficiency.
Inbound Contact Centre
Streamline reporting processes, at a lower cost to your business, with our simple to integrate, flexible, scalable and secure, cloud-based inbound services for customer contact management, enabling you to maximise contact centre productivity & efficiency.
Outbound Contact Centre
Create an efficient, economic and compliant contact centre environment, while delivering the best possible customer experience. Our outbound dialling solutions help you achieve far more than just increasing the throughput of calls.
Blended Contact Centre
Dynamically adjust the flow of call traffic to reduce call queuing and improve customer experience. Our blended cloud solution combines all the features of our inbound, outbound and omnichannel customer contact management services, seamlessly.
Omni-Channel Contact Management
Our flexible omni-channel contact management solution is designed to integrate simply with any infrastructure or CRM, allowing you to deliver a consistent and improved customer experience across all channels.
Understand your customers better and improve contact centre performance with cloud-based customer interaction analytics delivered, in partnership with CallMiner™. Analytics can be running within a matter of weeks, without tying up internal IT resources.
PCI DSS Compliance
As a certified PCI DSS service provider, all of our contact centre services are delivered over our PCI DSS Level 1 certified cloud platform to provide security for your brand and peace of mind for your customers.
Achieve seamless and secure customer interaction management across all channels, ensuring and improving customer loyalty.
However your customers choose to communicate with you, Ultracomms’ omnichannel cloud contact solutions help you make the most of every single interaction. Simple to integrate, secure and easy to use, our customer contact management solutions increase customer loyalty, ensure sensitive customer data is protected and make compliance with Ofcom and PCI DSS simple. Take a look at our animation to find out more.