Customer Contact Management | Ultracomms

Customer Contact Management

Ultracomms’ advanced inbound, outbound and blended solutions are designed to maximise your contact centre productivity.

Flexible, scalable and secure, to ensure consistent quality service and maximum efficiency, our cloud solutions integrate seamlessly with your existing infrastructure and multiple communications channels to deliver the experience your customers expect from you.

Deliver a fully joined up customer experience with Ultracomms’ fully featured inbound cloud contact centre solutions.

Deliver a fully joined up customer experience with Ultracomms’ fully featured inbound cloud contact centre solutions. With simple implementation and integration with third party systems, infinite capacity, immediate scalability and a secure and reliable platform, Ultracomms’ cloud based inbound services can increase productivity and streamline your reporting processes at a lower cost to your business.

Increase productivity with unmatched dialler performance and unlimited overcall capabilities.

The outbound dialler can be fully configured for predictive, progressive, power, preview or manual handling, whilst the Virtual Agent maximises advisor talk time, and keeps customers up to date.

Enhance contact centre efficiency and improve customer experience.

Our advanced blended cloud contact solution dynamically adjusts the flow of call traffic to reduce call queuing, continuously improving customer experience. The system combines all the features of our inbound, outbound and omni-channel services, seamlessly.

Understand your customers better. Improve your contact centre performance.

With all customer interactions across all channels recorded and securely stored in our cloud platform, interaction analytics delivered in partnership with CallMiner™, provide immediate insight into your contact centre performance.

Deliver a consistent customer experience and increase customer loyalty.

Our flexible omni-channel solution is designed to simply integrate with any infrastructure or technology so you can deliver a truly omni-channel experience to your customers.