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It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.

Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they…

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Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research by Ultracomms has found. The…

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Ultracomms Answer Machine Detection Solution Awarded European Patent

Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+ helps call centres boost outbound agent productivity while reducing nuisance…

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Ultracomms warns businesses to review processes as telephone payment security watchdog issues strict new guidelines

Ultracomms, a leading provider of PCI DSS compliant secure telephone payment solutions, has warned businesses that they must urgently review the way they take card payments over the phone after…

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Ultracomms to showcase innovative secure payment technology at Total Telecom Congress

Ultracomms will be attending the Total Telecom Congress to showcase an innovative payment solution that is transforming industry compliance and can be seamlessly integrated into telecom providers’ networks. Specialists from Ultracomms,…

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Ultracomms to showcase pioneering telephone payment technology at major industry summit in Manchester

Ultracomms will be attending the Call Centre and Customer Services Summit in Manchester to showcase its omni-channel and secure payment solutions that ensure businesses achieve compliance and minimise the risk…

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Ultracomms to partner with DOTS at major UK conference exploring innovative customer engagement technologies

Ultracomms is partnering with digital contact centre DOTS – a new division of the MBA Group – at this year’s Customer Engagement Transformation Conference to showcase how innovative technology is…

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High-profile data breach is stark reminder for Hampshire businesses to shore up their card payment security

Leading Hampshire company Ultracomms, which specialises in card payment solutions, is warning businesses to strengthen security in the wake of one of the UK’s biggest data breaches. Derwyn Jones, Chief…

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Ultracomms launches informative guide to help protect businesses from card fraud

A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms in anticipation of tougher regulations for businesses which take payment over the phones. Ultracomms…

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Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of ‘Pause and Resume’ card payment methods

Fareham, UK – 17 April, 2018 – Ultracomms will be attending the Call Centre and Customer Services Summit to showcase its omni-channel and secure payment solutions which ensure businesses deliver…

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