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How to be a PCI DSS compliant contact centre

If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines. Credit card information should not be stored in any form, encrypted or…

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Top 5 tips for improving your customer’s experience

For any business, the experience you provide customers, and the journey they have with you has the largest impact on satisfaction and retention. However, making sure that your customers are…

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Trends that will impact your contact centre in 2017

As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that their customers receive the exceptional experience they expect today. Not only does this…

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Why you need to streamline your contact centre technology

For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous challenge. However, ensuring you have the right technology not only helps identify…

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If you think speech analytics is too expensive, think again

We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that consumers can interact with us at…

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The importance of real time data monitoring

Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction management, so what exactly is it, and how can you use it to improve…

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Piling off the pounds for charity

We all know that post Christmas and New Year feeling. Ate too much, drank too much, and frankly, spent far too much time sat on the sofa watching all those…

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Ultracomms new website on a white ipad lying on a table surrounded by office equipment
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Welcome to our new website

As we get ready to ‘spring forward’ in just over a week, it seems like a great time to be able to share our fresh, new look website with you.…

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Future of the Contact Centre Conference Logo
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Out and about at the Future of the Contact Centre Conference

Some things change, and ….. well, some things stay the same! Last week Ultracomms was proud to be a sponsor at this year’s Engage: Future of the Contact Centre Conference…

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677 405 Ultracomms

the 5 things you need to know about pci dss compliance

The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must achieve and be able to demonstrate compliance across 12 highly defined areas…

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