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Taking payments? Get ready for changes to the European Payment Services Directive.

Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has been updated with a new set of requirements designed to combat fraud, increase…

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Call Me Maybe*

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other…

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How to balance technology and human interaction in the Travel Industry contact centre.

Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a clear competitive advantage over those…

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Changing risk landscape evidenced by GDPR breach notifications

Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches which are “likely to result in the risk of harm to individuals”.…

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Businesses take a risk every time they ask a customer to read card details out over the phone…

Businesses take a risk every time they ask a customer to read card details out over the phone. Can the information be overheard? Can the data be compromised? Despite the…

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Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And now Ultracomms has won an award at the PCI 2019 Awards for Excellence…

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Why is it time to make PCI-DSS compliance a priority?

We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS) is over ten years old. In that time, has it made any…

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A seismic shift in consumer spending away from high street, but are retailers’ payment processes leaving them open to attack?

The January sales are in full swing and one thing is clear – more and more consumers will be looking to purchase their bargains from the comfort of their own…

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A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk?

With £8.2bn estimated to have been spent by UK consumers over the Black Friday/Cyber Monday weekend, and total consumer spending for Q4 expected to top £98.8bn once Christmas shopping has…

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Card fraud. Time to act.
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High-profile data breach is stark reminder for businesses to shore up their card payment security

The Dixons Carphone data breach will go down as one of the biggest data breaches at a single firm in UK history – and is a stark reminder to all…

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