Blog

1024 282 Ultracomms

Call Me Maybe*

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other…

read more
1024 804 Ultracomms

How to balance technology and human interaction in the Travel Industry contact centre.

Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a clear competitive advantage over those…

read more
1024 768 Ultracomms

Changing risk landscape evidenced by GDPR breach notifications

Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches which are “likely to result in the risk of harm to individuals”.…

read more
1024 678 Ultracomms

Businesses take a risk every time they ask a customer to read card details out over the phone…

Businesses take a risk every time they ask a customer to read card details out over the phone. Can the information be overheard? Can the data be compromised? Despite the…

read more
1024 683 Ultracomms

Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And now Ultracomms has won an award at the PCI 2019 Awards for Excellence…

read more
1024 682 Ultracomms

Why is it time to make PCI-DSS compliance a priority?

We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS) is over ten years old. In that time, has it made any…

read more
1024 683 Ultracomms

A seismic shift in consumer spending away from high street, but are retailers’ payment processes leaving them open to attack?

The January sales are in full swing and one thing is clear – more and more consumers will be looking to purchase their bargains from the comfort of their own…

read more
Ultracomms
1024 576 Ultracomms

A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk?

With £8.2bn estimated to have been spent by UK consumers over the Black Friday/Cyber Monday weekend, and total consumer spending for Q4 expected to top £98.8bn once Christmas shopping has…

read more
Card fraud. Time to act.
1024 683 Ultracomms

High-profile data breach is stark reminder for businesses to shore up their card payment security

The Dixons Carphone data breach will go down as one of the biggest data breaches at a single firm in UK history – and is a stark reminder to all…

read more
Card fraud. Time to act.
1024 683 Ultracomms

Secure payments, what’s the fuss all about?

Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there right? On the end of the phone when the contact centre agent…

read more

Contact Us

We'll send you newsletters with news, tips & tricks. No spams here.

This form collects your name and email so that we can keep in contact with you regarding your enquiry. Our Privacy Policy will provide further information on how this data is protected and managed.

I consent to having Ultracomms collect my data
Please sign me up to receive the latest news and updates from Ultracomms