Enhance contact centre efficiency, improve customer experience.
Our call blending solution gives you the flexibility to deliver both inbound and outbound calls seamlessly to appropriately skilled agents, based on call traffic at any time, effectively eliminating idle advisor time.
Dynamically adjusting the flow of call traffic, call blending enables you to increase agent productivity by using the same teams to handle both inbound and outbound calls. This can help you improve customer service by reducing call queuing, provide a more varied and challenging experience for your advisors, and ultimately reduce operating costs for your organisation.
Ultracomms’ advanced cloud-based call blending solution incorporates all the features of our inbound and outbound and omni-channel services, and can be switched on and off per campaign as required.
Flexible, scaleable inbound contact centre solutions to enhance customer experience.
Delivered over our secure and reliable cloud platform, our advanced inbound contact centre services are simple to integrate with any existing infrastructure.
Unmatched dialler performance to maximise your outbound campaign effectiveness.
Creating an efficient, economic and compliant contact centre environment, with outbound dialling solutions which improve productivity and improve customer experience.