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Ultracomms

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Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research by Ultracomms has found. The…

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Ultracomms Answer Machine Detection Solution Awarded European Patent

Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+ helps call centres boost outbound agent productivity while reducing nuisance…

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Changing risk landscape evidenced by GDPR breach notifications

Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches which are “likely to result in the risk of harm to individuals”.…

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Businesses take a risk every time they ask a customer to read card details out over the phone…

Businesses take a risk every time they ask a customer to read card details out over the phone. Can the information be overheard? Can the data be compromised? Despite the…

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Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And now Ultracomms has won an award at the PCI 2019 Awards for Excellence…

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Why is it time to make PCI-DSS compliance a priority?

We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS) is over ten years old. In that time, has it made any…

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A seismic shift in consumer spending away from high street, but are retailers’ payment processes leaving them open to attack?

The January sales are in full swing and one thing is clear – more and more consumers will be looking to purchase their bargains from the comfort of their own…

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Derwyn Jones
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Ultracomms warns businesses to review processes as telephone payment security watchdog issues strict new guidelines

Ultracomms, a leading provider of PCI DSS compliant secure telephone payment solutions, has warned businesses that they must urgently review the way they take card payments over the phone after…

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Ultracomms
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A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk?

With £8.2bn estimated to have been spent by UK consumers over the Black Friday/Cyber Monday weekend, and total consumer spending for Q4 expected to top £98.8bn once Christmas shopping has…

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Card fraud. Time to act.
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High-profile data breach is stark reminder for businesses to shore up their card payment security

The Dixons Carphone data breach will go down as one of the biggest data breaches at a single firm in UK history – and is a stark reminder to all…

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