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Ultracomms

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Ultracomms to partner with DOTS at major UK conference exploring innovative customer engagement technologies

Ultracomms is partnering with digital contact centre DOTS – a new division of the MBA Group – at this year’s Customer Engagement Transformation Conference to showcase how innovative technology is…

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High-profile data breach is stark reminder for Hampshire businesses to shore up their card payment security

Leading Hampshire company Ultracomms, which specialises in card payment solutions, is warning businesses to strengthen security in the wake of one of the UK’s biggest data breaches. Derwyn Jones, Chief…

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Ultracomms launches informative guide to help protect businesses from card fraud

A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms in anticipation of tougher regulations for businesses which take payment over the phones. Ultracomms…

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Secure payments, what’s the fuss all about?

Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there right? On the end of the phone when the contact centre agent…

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Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of ‘Pause and Resume’ card payment methods

Fareham, UK – 17 April, 2018 – Ultracomms will be attending the Call Centre and Customer Services Summit to showcase its omni-channel and secure payment solutions which ensure businesses deliver…

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Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact Centre Expo, 2018

Fareham, UK – 15 March, 2018 – Ultracomms, a leading PCI DSS (Payment Card Industry Data Security Standards) Level 1 certified secure payment and omni-channel contact centre services provider will…

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Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution

The PCI DSS Level 1 accredited payment solution is fully hosted, highly-secure and comes with 24×7 support Fareham, UK, 20 February, 2018 – Ultracomms, a leading PCI DSS (Payment Card…

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How to be a PCI DSS compliant contact centre

If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines. Credit card information should not be stored in any form, encrypted or…

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Top 5 tips for improving your customer’s experience

For any business, the experience you provide customers, and the journey they have with you has the largest impact on satisfaction and retention. However, making sure that your customers are…

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Trends that will impact your contact centre in 2017

As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that their customers receive the exceptional experience they expect today. Not only does this…

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