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Ultracomms

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Secure payments, what’s the fuss all about?

Click here to read our new White Paper – Card fraud. Time to act? We’ve all been there right? On the end of the phone when the contact centre agent…

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Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of ‘Pause and Resume’ card payment methods

Fareham, UK – 17 April, 2018 – Ultracomms will be attending the Call Centre and Customer Services Summit to showcase its omni-channel and secure payment solutions which ensure businesses deliver…

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Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact Centre Expo, 2018

Fareham, UK – 15 March, 2018 – Ultracomms, a leading PCI DSS (Payment Card Industry Data Security Standards) Level 1 certified secure payment and omni-channel contact centre services provider will…

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Ultracomms partners with Six Degrees to combat credit card fraud with new PaySure secure telephone payment solution

The PCI DSS Level 1 accredited payment solution is fully hosted, highly-secure and comes with 24×7 support Fareham, UK, 20 February, 2018 – Ultracomms, a leading PCI DSS (Payment Card…

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How to be a PCI DSS compliant contact centre

If your business takes credit card payments over the phone, you need to comply with PCI DSS guidelines. Credit card information should not be stored in any form, encrypted or…

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Top 5 tips for improving your customer’s experience

For any business, the experience you provide customers, and the journey they have with you has the largest impact on satisfaction and retention. However, making sure that your customers are…

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Trends that will impact your contact centre in 2017

As technology continues to advance at speed, contact centres are increasingly having to adapt to ensure that their customers receive the exceptional experience they expect today. Not only does this…

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Why you need to streamline your contact centre technology

For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous challenge. However, ensuring you have the right technology not only helps identify…

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If you think speech analytics is too expensive, think again

We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that consumers can interact with us at…

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The importance of real time data monitoring

Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction management, so what exactly is it, and how can you use it to improve…

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