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Taking payments? Get ready for changes to the European Payment Services Directive.

Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has been updated with a new set of requirements designed to combat fraud, increase…

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Call Me Maybe*

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other…

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How to balance technology and human interaction in the Travel Industry contact centre.

Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a clear competitive advantage over those…

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It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.

Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they…

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Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research by Ultracomms has found. The…

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Ultracomms Answer Machine Detection Solution Awarded European Patent

Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+ helps call centres boost outbound agent productivity while reducing nuisance…

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Changing risk landscape evidenced by GDPR breach notifications

Since GDPR was introduced last year, data regulators have been formally notified of nearly 60,000 personal data breaches which are “likely to result in the risk of harm to individuals”.…

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Businesses take a risk every time they ask a customer to read card details out over the phone…

Businesses take a risk every time they ask a customer to read card details out over the phone. Can the information be overheard? Can the data be compromised? Despite the…

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Still taking card details over the phone? Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service

It’s never been easier to integrate Level 1 PCI-DSS payment security with your contact centre platform.  And now Ultracomms has won an award at the PCI 2019 Awards for Excellence…

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Why is it time to make PCI-DSS compliance a priority?

We asked independent expert Philip Morton for his view: “The Payment Card Industry (PCI) Data Security Standard (DSS) is over ten years old. In that time, has it made any…

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