Posts By :


1024 646 Ultracomms

Making the grass greener is easier than you think…

Customers don’t always behave how companies expect. As customers ourselves, we’re all too busy juggling jobs, family commitments, bills and appointments and we sometimes forget that during our busy lives,…

read more
1024 683 Ultracomms

Improving Customer Experience in Collections

When working in the collections industry, it is important to understand that no one wants to have a defaulted account or fall behind on payments. Sometimes individual circumstances mean that…

read more
1024 601 Ultracomms

Turning a passion into a reality…

Well I have arrived here at UltracommsHQ in sunny Portsmouth and I am delighted to take up my new role as Business Development Manager for Ultracomms.  In this blog I’ll…

read more
1024 599 Ultracomms

Beware third party payment processing services for your contact centre…

Contact centres need to pay close attention to the guidance from the PCI Security Council as MOTO (mail order telephone order) transactions become a target for fraud.  Choosing a payment…

read more
1024 753 Ultracomms

Taking payments? Get ready for changes to the European Payment Services Directive.

Introduction The rules for accepting payments in Europe are changing. The European Payment Services Directive (PSD2) has been updated with a new set of requirements designed to combat fraud, increase…

read more
1024 282 Ultracomms

Call Me Maybe*

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other…

read more
1024 804 Ultracomms

How to balance technology and human interaction in the Travel Industry contact centre.

Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a clear competitive advantage over those…

read more
1024 461 Ultracomms

It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.

Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they…

read more
1024 439 Ultracomms

Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research by Ultracomms has found. The…

read more
1024 683 Ultracomms

Ultracomms Answer Machine Detection Solution Awarded European Patent

Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+ helps call centres boost outbound agent productivity while reducing nuisance…

read more

Contact Us

We'll send you newsletters with news, tips & tricks. No spams here.

This form collects your name and email so that we can keep in contact with you regarding your enquiry. Our Privacy Policy will provide further information on how this data is protected and managed.

I consent to having Ultracomms collect my data
Please sign me up to receive the latest news and updates from Ultracomms