Monthly Archives :

April 2019

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Call Me Maybe*

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other…

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How to balance technology and human interaction in the Travel Industry contact centre.

Organisations which invest in modern digital technology specifically to protect their customers’ personal data and which clearly and simply explain how it works, gain a clear competitive advantage over those…

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It’s still good to talk! New research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience.

Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they…

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Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new research by Ultracomms has found. The…

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